Triển khai BSC/KPIs

Buổi 1

Strategic Foundation & Balanced Scorecard Thinking

Từ Chiến lược đến Hệ thống Quản trị Hiệu suất

1. Business Strategy & Strategy Execution

• Strategy vs Operational Effectiveness
• Vì sao chiến lược thất bại trong thực thi? Common pitfalls khi triển khai KPI
• KPI-driven organization vs Strategy-driven organization

2. Foundation of Balanced Scorecard

• Tổng quan về BSC · Vai trò trong quản trị chiến lược
• Evolution: KPI Management → BSC → Strategy Execution System

3. Mission – Vision – Values (MVV)

• Phân biệt: Mission, Vision, Values, Strategic Intent
• Framework phân rã MVV → Strategic Themes → Business Goals → Competencies → Organization Culture

4. Strategic Themes, Objectives & BSC Perspectives

• Strategic Themes · SMART vs Strategic Objectives · Leading vs Lagging Objectives

5. BSC Perspectives

6. Introduction to Strategic Map

• Strategic Map là gì? · Logic flow: Learning → Process → Customer → Financial
• Cách đọc và phân tích Strategic Map

Buổi 2

Strategic Map & KPI Design

Thiết lập BSC và KPIs cấp Tổ chức

1. Strategic Map Design & Organizational BSC

• Cấu trúc Strategic Map chuẩn · Linking Strategic Objectives · Cause-and-effect validation
• Corporate Scorecard: Strategic Objectives → Measures → Targets → Initiatives · KPI hierarchy

2. KPI Design Methodology

• KPI vs Metrics vs Measures · KPI selection criteria
• Output vs Outcome KPIs · Efficiency vs Effectiveness metrics · Leading vs Lagging indicators

3. KPI Formulation — Cấu trúc KPI chuẩn

• KPI Name · Definition · Formula · Frequency · Owner · Data Source
• Target · Threshold · Weighting

4. Target Setting, KPI Governance & Common Failures

• Stretch target vs realistic target · Benchmarking · Historical trend analysis
• KPI ownership · KPI review mechanism · KPI audit · Data governance
• Failures: Too many KPIs, Misaligned KPIs, Manipulatable, Conflicting, Activity-based

Buổi 3

KPI Cascade & Alignment

Cascade mục tiêu từ Chiến lược đến Phòng/Ban/Cá nhân

1. KPI Cascade Methodology

• Vertical alignment · Horizontal alignment · Strategic alignment framework
• Corporate KPIs → Functional KPIs · Shared KPIs vs Exclusive KPIs · Cross-functional dependencies

2. Individual KPI & Weighting

• Role-based KPIs · Job family KPIs · Managerial KPIs · Specialist KPIs
• Weight allocation: Financial · Operational · Customer · People metrics

3. Goal Setting Methods

• Top-down vs Bottom-up vs Hybrid · OKRs vs KPIs · MBO vs BSC

4. Competencies Integration & Calibration

• KPIs vs Competencies (What vs How) · Behavioral indicators · Linking performance & capability
• KPI calibration · Cross-department alignment · Fairness & consistency

Buổi 4

Performance Management & Strategy Execution

Vận hành hệ thống BSC/KPI trong thực tế

1. Performance Management Framework & Monitoring

• Annual Performance Cycle · Continuous Performance Management · Quarterly Business Review (QBR)
• KPI dashboard · Heatmap analysis · Trend analysis · Executive reporting

2. Performance Review & Calibration

• Mid-year review · Year-end review · Evidence-based evaluation · Performance conversation
• Calibration: bias reduction, forced ranking controversies, performance normalization

3. Linking Performance to Rewards

• Pay-for-performance · Incentive design · Bonus pool allocation · Risks of poor KPI design

4. Managing Poor Performance

• Root cause analysis · Capability vs motivation gap
• PIP (Performance Improvement Plan) · Legal considerations in Vietnam

5. Technology & Building Strategy-Driven Culture

• HRIS & Performance systems · Power BI / Dashboard integration · AI & People Analytics
• Leadership accountability · Performance culture · Transparency & governance · Strategy communication